About XBorder
At Xborder BPO, we specialize in delivering world-class business process outsourcing solutions that transcend borders. With a commitment to excellence, innovation, and customer satisfaction, we empower global companies to streamline operations, enhance customer experiences, and scale efficiently. Our multicultural team thrives in a dynamic, fast-paced environment where collaboration and continuous improvement are at the heart of everything we do.
Joining Xborder BPO means becoming part of a forward-thinking organization that values talent, fosters growth, and celebrates diversity. Whether you're supporting clients in customer service, tech support, sales, or back-office operations, you'll play a vital role in driving success across industries and continents cutting-edge, high-performing businesses that exceed their growth objectives.
The Role
The primary role of the solutions architect is:
Bridge Between Business and Technology: This role translates customer requirements for customized solutions into a clear technical framework, including architecture, workflows, and actionable work items.
Delivery Ownership: Ensures that technical deliverables meet agreed specifications, timelines, and quality standards, and communicates progress back to the customer.
Responsibilities
Requirements Translation
l Gather and interpret customer requirements.
l Convert these into technical specifications and design documents.
l Define work items for engineering teams and maintain traceability from requirement to implementation.
Technical Framework & Governance
l Establish solution architecture and integration patterns.
l Ensure alignment with enterprise standards and scalability goals.
l Act as a gatekeeper for design quality and adherence to principles.
Project Coordination
l Collaborate with Project Managers, Developers, and QA teams.
l Maintain detailed project plans and manage change control.
l Escalate issues and resolve cross-functional conflicts.
Customer Communication
l Serve as the primary technical liaison to the customer.
l Provide regular status updates and manage expectations.
l Deliver training and documentation where needed.
Follow-up on Deliverables
l Monitor progress against milestones.
l Validate deliverables through UAT and quality checks.
l Ensure feedback loops with the customer for continuous improvement.
Qualifications, Skills & Competencies
· Bachelors degree in information technology or equivalent
Strong understanding of solution architecture and system integration.
Ability to communicate technical concepts to non-technical stakeholders.
Leadership and mentoring skills for guiding engineering teams.
Familiarity with Agile/Scrum and project governance practices.
Hands on experience with Zoho One (CRM, Creator, Books, Flow, Voice)
Strong understanding of Zoho’s API and integration framework
Ability to translate functional requirements into scalable Creator or CRM-based solutions while maintaining close coordination with clients and offshore developers
In addition to the above-mentioned, the ideal candidate will possess Frontend Development experience, as well as familiarity with Figma, Google AI Studio, and Integrations framework experience
Excellent communication and presentation skills (verbal and written).
Strong analytical and problem-solving abilities.
Ability to work independently and collaboratively across distributed teams.
High attention to detail and commitment to service quality.
Work Schedule:
This is a hybrid work arrangement requiring on-site presence three days per week. Candidates should be flexible and open to working night shifts, as needed.
THE OPPORTUNITY
XBORDER provides all our staff with the opportunity to grow with the company through input of their own ideas and suggestions, on-the-job learning and training, and development opportunities.
The company maintains a positive environment of open communication and collaboration. Compensation and benefits are market-driven and dependent on knowledge and experience.
Key Performance Indicators (KPIs)
· CRM implementation success rate ≥95%
· Workflow automation delivery On schedule
· Customization defect rate <5%
· Customer satisfaction ≥90%
· CRM user adoption ≥85%
· Documentation quality Complete and maintained